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Product Updates

2024 Year in Review

Rory Broadbridge
Head of Customer Success

This article is one of our favourites from around the web. We've included an excerpt below but do go and read the original!

Original source:
  • December 16, 2024
  • Product Updates
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End-to-End Work Management

2024 has been a landmark year for HINDSITE. We’ve worked tirelessly towards our mission of simplifying and optimising hands-on task execution, and this year, every new feature we released was designed to deliver on the outcomes that matter most to our customers. 

Here’s a look at some of the game-changing features designed to help you tackle work with greater efficiency, precision, and consistency.

Assets: Tracking Made Simple

Managing work across multiple systems can be a headache. That’s why we introduced Assets, a functionality that centralises your data, making it easier to track work performed on your or your customers’ assets over time.

Whether you're scheduling installations, logging maintenance inspections, or reviewing historical records, Assets ensures you have the visibility and control you need—all in one platform.

Workflow Builder: Smarter, More Flexible Workflows

Conditional Inputs

Request additional information dynamically, based on user responses, ensuring only relevant data is captured. For example, if damage is identified, prompt frontline users to upload photos or capture information relevant to the required follow-up actions. 

Multi-input

Configure multiple inputs of the same type for any workflow step, enabling complex data capture like logging multiple serial numbers or measurements. 

Drag and drop

Adjusting workflows is now as simple as dragging and dropping steps into position.

Automated Actions

Trigger automated follow-ups, like notifying supervisors of flagged issues or assigning next steps if a task cannot be completed.

Hard and soft validations

Provide real-time feedback to users. Soft validations highlight expected inputs, while hard validations prevent submission until corrections are made.

Date and Time User Input

Quickly capture date and time information while completing a workflow, like expiry dates or follow-up deadlines. 

Workflow Handover: Seamless Team Collaboration

With Workflow Handover, in-progress work can be passed between team members effortlessly. Add Handover Notes to ensure everyone stays on the same page as tasks evolve.

Workflow Report: Share Completed Work Faster

Email Reports

Share workflow reports internally or externally directly from the mobile app, reducing delays in work sign-off and invoicing.

Mobile Editing

Make adjustments to completed reports while on-site, perfect for capturing late-breaking updates or correcting errors.

Upload Documents

Attach reference materials like electrical diagrams, troubleshooting logs or engineering diagrams directly to your reports.

Work Set Export

Select and export multiple workflows at once, customise image sizes, and format flagged issues for easier reporting to stakeholders.

Notifications: Stay in the Loop

Step feedback Notifications

Act on frontline user feedback instantly, such as incorporating best practice or addressing safety hazards.

Work Set Progress Updates

Subscribe to updates to monitor which workflows have been completed or require attention, keeping projects on track.

And More…

My Work Tab

A personalised dashboard for team members to review and action their assigned work, making it easier to prioritise tasks.

Bulk Add and Duplicate Work Sets 

Streamline the management of complex or recurring Work Sets with tools designed to save you time.

Looking ahead to 2025

We’ve achieved some amazing things this year, but we’re just getting started. In 2025 we’re beginning work on Live Workflows, bringing you more real time notifications and insights. Additionally, we’ll continue building out the Assets toolkit to give you even greater control and visibility over your work.

To our amazing customers: thank you for your trust, feedback and support. You’re at the heart of everything we do and we’re excited to keep building with you. 

Here’s to another year of supporting your teams to work smarter and more efficiently. 

Rory and the HINDSITE Team

Ready to scale your know-how?

HINDSITE gives your frontline Guided Work Instructions to standardise a high level of service. This allows OEMs to scale operations and compete based on service delivery without additional resources.

Let us know how we can reach you and we'll give you a ring to explore whether HINDSITE is the right fit for your team.